My account; My bills; My apps; Upgrades; Service status;. Book an engineer. . How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. 10. 10-09-2020 22:04. Engineer turned up to install inside the property. I will be able to get this set up for you. Engineer booked from 1pm to 6pm to run cable to another room. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. Other probs were resolved by them sending me a new modem after they had replaced 140 meters of cable to no effect! On both occasions the fault was the broadband dropping out. FYI that I do not work for NOW, just a NOW customer trying to help. These are mainly if we need to complete work or tasks before your appointment. and it turned out that you couldn’t change the amount later - perhaps different if we had gone. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Then he had to ring up Virgin three times to try and. Turn on suggestions. - remove the ethernet. Next. If there is no record there is no proof and he can not send an engineer. I. Absolute joke of a company. Virgin do not supply consumer services over the Openreach network. I called again and was told an engineer was needed but the first available. Ryan. Re: External works delays - engineer does not show up. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. Choose Settings. V6. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. When I got a virgin contract, a virgin media salesperson promised me to send an engineer. I have successfully charged them £20. The broadband signal is weak and non existent in some rooms. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. > Network. Openreach engineer has twice failed to turn up - considering cancelling my contract. My Virgin Media App. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. 22 but did not appear. on 25-08-2023 00:41. Test your wireless connection. When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. I have tried all the usual solutions (turning on and off, etc). I understand that your concern is with regards to the installation of Virgin Media. com/myvirginmedia. I took the day off work for installation and they haven't turned up within the specified time. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. How to restart your equipment properly. . 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. Community; Volt. Home Phone. TiVo. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 21-12-2022 14:10. Cheers, Ryan. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. FYI that I do not work for NOW, just a NOW customer trying to help. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. I quickly turned it down because I did not want to take such a significant pay cut. Three recently had a 30-day 4G unlimited package for ~£20. Called service, they said 2nd line would contact me in an hour from 7:15pm. Told them the websites in questions have no restrictions - they come up in the search engine but won't open. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. 00 for the 3 broken appointments. Hi. If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. Seriously thinking of leaving. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. I have tried to call and I cant get past contract number as I dont have one yet. - remove the ethernet cable from. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. Anyone else have this problem and how was it resolved? We would like to show you a description here but the site won’t allow us. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. on 09-02-2023 18:55. The original scheduled date for engineer installation was 21st of February 2023, this was then not met and as Virgin Media failed to provide enough notice, they did provide with compensation. Go to our service status page. SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. £29. Volt. Phone line change over. LJ23. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. TV 360 and home phone not currently available in 2022/23 network expansion areas. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. . V6. As our Support Team has advised, if the engineer failed to attend without at least 24 hours notice of a cancellation, you may be eligible for a standard £30 compensation known as Guaranteed Standards of Performance (GSOP) payment. Well that's not the engineers fault if you need civils and if it's the guys that do the cable, they ain't virgin media engineers, we're they even in virgin media vans,. He stated that someone else will come the following week. And the range for the position was between $75,000-$95,000. If there had been an engineer out he would know. They were supposed to come. The box itself crashes daily and is unable to access. Get our superfast unlimited fibre broadband. matt. Phone. Stream from Virgin Media. Hub4 flashing green constantly (modem mode) e. No confirmation received so just rang now and there is no record of the appointment. To view this please sign in to My Virgin Media here: My VM. TV. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have. Anot. I've not been given any update or have a clue with what happens next. Eh, that's exactly why I left Virgin media. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. on 10-02-2023 17:13. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Otherwise - explain the issues you're having on this forum and others can advise, VM. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. I took the day off work especially as well. Re: Engineer left me with 360 AND V6. I ordered my home start setup kit approximately one month ago which arrived today. Turn on and start the Box. on 28-10-2022 23:02. > Connect to the Virgin Media TV service now. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Go to solution. Options. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. We would like to show you a description here but the site won’t allow us. Please look out for the purple envelope in the top right of your screen. VM will not dispatch any technicians while an area fault exists. Welcome to the forum. This has been booked for Tuesday however my services are now back up and working. 3. After searching online for alternatives I've come to find that no other provider offers High-speed broadband, so I'm currently stuck with an ADSL connection from BT with speeds of 3 / 0. I was suppose to have a face-to-face interview. Options. These are the telephone numbers for Virgin priority complaints line 01256752000. SpeedSteven I have received a txt saying that an engineer is going to call on Thursday 5th May, I won't be home and when I try to reply to the txt saying that I won't be home, I get a reply saying "you didn't understand my reply" at this stage I don't want an engineer to call, but it would be helpful to speak to someone technical so that I can see if. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Engineer came yesterday to - 5316582. Call 150 support. With regard to the landline, I have followed all of the help guidance, used two other phones, rebooted etc and there is still no ringtone. Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything. on 19-10-2022 12:48. This would tally with it not showing up in the app. Solved: Hi All, Recieved notification on my phone this morning of an Engineer appointment on Friday. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. on 24-01-2022 21:07. 06-11-2019 9:40. All the helpdesk staff said was they couldn't get hold of the engineer but have left him a voice mail. I have phoned Virgin to sort this out 3 times & been told I will get a text to arrange time for the engineer. Hi I ordered broadband, home phone and apple 4k TV about a month ago. Could I please change my Engineer . I'm really sorry to hear that we've had to put the installation on hold for now due to further works being needed to be completed. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. Jowa21. Hi, I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please? I booked the engineer visit - 5340368. The salary starts at $101,613 per year and goes up to $188,289 per year for the. Megan_L. • Check the connection is tightly connected, it will make a 'click' noise. 0 Kudos. Hi, Today, at 4 p. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. I have looked at the video on line about setting up the Hub. Hi Simoncruse, Thanks for your post and welcome to the forums. . Felixkat. In response to Anonymous User's comment. Virgin Media O2 invests heavily in this scheme, with each apprentice receiving training and support worth up to £7,000 throughout their programme. All field engineer apprentices work towards a Level 2. I believe it is a deliberate strategy by VM. Email. Our internet now seems fine and I want to cancel the visit, but I cannot. Broadband & phone. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. unless you've spent the best part of a week trying. I'm a Very Insightful Person, I'm here to share. I was due to be installed today and the engineer has not turned up. I had no phone call to say no one will turn up. I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. tvtimes Posts: 9,276. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. > Network. A master socket is the main socket for the phone line in your home, not an extension socket. We had the pack sent to us and have attempted to set it up ourselves. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. We would like to show you a description here but the site won’t allow us. 03-12-2022 22:36 - edited 03-12-2022 22:36. I've checked the volume, done all the usual checks, switching on and off, checking it is in the correct portal in the modem. Options. If everything is correct, click Confirm. The do's and don'ts. Stream from Virgin Media. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. I've not been given any update or have a clue with what happens next. Eh, that's exactly why I left Virgin media. Gaming Support. door knocks at 735pm engineer apologising for being late but pitch black and no way could we allow drilling at that time of night also health and safety of the engineer working in the. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. . Stayed home from work, engineer didn't turn up, phoned up and they just said the engineer might be late but they have no idea when they. Gaming Support. 00 for a broken. 360 Box not connecting to TV. 1 ACCEPTED SOLUTION. Welcome to the community and thanks for taking the time to post here on the forums. Hi @MurphynBrown. Engineer not turned up. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. 0 Kudos. Tv engineer charges. I am a new customer and an engineer is supposed to come today between 8am - 1pm but no one came. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. Test Engineer salaries at Virgin Media can range from £37,664-£44,764. Networking and WiFi. Lolobee96. tvtimes Posts: 9,276. Ran diagnostics, no success so had to book an engineer visit. Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which could extend our network to up to. If they give you any grief, tell them to cancel it (You. 25 per day. Engineer didn't turn up. No the hub 5 keeps flashing red then turning solid white then flashing red again. Previously with NTL, Virgin Net, Cabletel, Cable Online. I was told that the engineer will visit between 8AM-1PM. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. If Openreach records show that you have a socket. On the public pavement outside I believe the little CATV manhole (that I think Virgin use) has recently been tarmacked over when the Council. When I tried to call customer services they were useless. . Hi Thanks for joining me on PM. TV. We would like to show you a description here but the site won’t allow us. V6. Book a Virgin Media engineer FAQs We would like to show you a description here but the site won’t allow us. I would recommend keeping the conversation to one channel so as not to confuse things. . Wifi not working after engineer visit. When you've picked the date and time you want, click Next. But I’ve chosen Now Broadband for my tenancy. Since being connected to Stream TV the Upgrade app has not worked, neither does the link it sends you to on the web. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. cancel. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Virgin TV 360. This can be tracked and indeed re-arranged if needed in your online account Let us know how the visit goes. QuickStart, set up and connections. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. No texts have arrived, I did check on my third attempt that they had my mobile number correct. on 28-11-2022 20:27. Engineer No show. Solved: I lost service on Tuesday 3rd Jan. How do I get in touch with Virgin media? 0 Kudos Reply. . Next topic. Options. Options. Any constructive help from Virgin Media would be expected considering the prices they. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Options. Options. Great-value deals on unlimited broadband. I left it today (tue 30th nov) to see if anyone would phone and they did not. But if the socket is there and you have the router, it should be straight forward to set up yourself. Also thge Hub may not have activated yet onto your account - iy=t can sometimes take an hour or two (so i am told!). Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. My internet was supposed to have been live on Tuesday, no engineer required. You may need to use the. Then the guys at the call centre ran. I've booked for an engineer to come this afternoon. Once logged in, scroll down to Orders & appointments then click on View your orders. If that matches with the tech visit today, then today is when you start counting from at £5. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. VM engineer no-show, Billing team refuse to compensate. , a Virgin engineer was scheduled (Thursday 12th Jan). I was skeptical about the cables coming from the box. All you have to do is call 151 confirm your name and address and tell them that. VM appear to have very poor systems, processes and communication internally so you can only guess what it is like when third party contractors become involved. build flat I needed Vodafone to send an engineer out. @94_Hoppo wrote: Install router. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. . Engineer not turned up. I received the router and TV box through the post about a week ago. Using your remote control Select Help & Settings on the Home screen. 10-09-2020 22:04. Earliest 4 days later on Saturday - 5223342. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. We would like to show you a description here but the site won’t allow us. You’ll then be able to use your same old phone to make. Switched to Sky and they've been fine. 17-08-2022 15:17 - edited 17-08-2022 15:37. i have tried all the online fixes to no avail. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Apparently, they claim this is not a Virgin Media issue. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Hey, Did anyone else get Virgin Media turn up at your. Be aware that, given the time of year, this will not be immediately. I took the day off work especially as well. Changing your installation date. Sounds like you need a manned engineer install rather than self-serve. I was skeptical about the cables coming from the box outside as they appeared damaged and extremely old, upon plugging the cable into the router it refused to connect. Plusnet Menu Broadband Fibre broadband & phone. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. #6. Received text earlier in week to confirm I was KEEPING the appointment. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. An engineer visited my home today to move router and tivo box. Please can you book an engineer asap my account no is 1050746005Go to our service status page. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. A Ti-Vo was installed in one of the upstairs bedrooms. lovett wrote: ». This was for apparently a wire that the engineer advised to buy due to them being limited on the amount of wire they can supply, over 4 years ago. Up to speed 159 Views Message 2 of 3 Flag for a moderator. If you extended the cables yourself that could be the problem. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. QuickStart, set up and connections. They told me an engineer would visit. I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. Needless to say, the service was still out 24 hrs later. I've been trying to connect the Virgin Media Connect app for a while now with no luck. Automatic compensation under Ofcom rules is £9. 08-02-2023 01:51 PM. Check the condition of your phones. These prices are for new customers only. a month ago. there is no live chat. Looks like lots of other people had the same problem. Go to solution. . I have successfully charged them £20. This is not fine, this is not normal and Virgin needs to fix this. They told me an engineer would visit on Thursday 2nd. Nothing has happened. Turn off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time. Hi, My mum had an engineer visit as she had no signal message on her tv but when her next bill was taken by DD there was a £25 charge on it. If there isn't, there will be two steps. Thanks for reaching out to us and welcome to the Community Forums. When I try to make an account online, it says 'opps we've run into a problem'. 4. Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. Saw a Virgin engineer - 5396795. Reply. My thinking now is that you bill the Neil Berkett £60. 15 if we don’t turn up on the promised day of an. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. Home Phone. Follow these steps to install your virgin Media Broadband, TV and Phone service. This estimate is based upon 2 Virgin Media Test Engineer salary report(s) provided by employees or estimated based upon statistical methods. . Sign in . Copy the text in the Direct Link box, beware, there may be more text than you can see. I've booked a technician for you to come out and have a look into the issue with landline. He told me that I would have to enter my PCs IP address on my. Free interview details posted anonymously by Virgin Media interview candidates. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…We would like to show you a description here but the site won’t allow us. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. Here, you can see if there are any software updates available. Email.